SaaS Management
November 15, 2024

From Onboarding and beyond: Optimizing Software Management in Companies

Samuel Bismut
CTO and co-founder

Effective software management in companies is a major strategic challenge. Faced with the proliferation of SaaS solutions and the increasing complexity of their management, companies need to adopt a comprehensive approach from onboarding to continuous follow-up to maximize the value of their investments.

1. Automated User Onboarding

A well-structured onboarding process is the cornerstone of effective software management. It’s not just about granting access but ensuring that each employee has the right tools for their role and understands their purpose. Centralized access management significantly reduces the time spent on license allocation and revocation, while optimizing software-related costs.

Intelligent license oversight helps avoid financial waste from underutilization or forgotten tools, ensuring optimal resource allocation right from the start of the usage cycle.

2. Empowering Users

Granting access is just the first step. The real challenge lies in user empowerment. Interactive guides embedded directly in applications represent an innovative and effective solution. They provide contextual learning, enabling users to gain skills through real-world application use.

This approach has a dual benefit: it reduces dependency on technical support and ensures continuous skills updates. When new features are rolled out, users can quickly adapt without disrupting their workflow.

3. Ensuring Maximum ROI

Effective software management requires continuous monitoring to optimize return on investment. Advanced monitoring tools provide an overview of actual software usage, allowing potential churn and underused tools to be identified. This visibility enables companies to dynamically adjust their software inventory, thereby optimizing spending and operational efficiency.

Continuous training is a key element in this optimization. While some companies invest up to 9 hours per employee in training on new tools, this investment is crucial. It ensures that users master the latest features, reducing churn and the need for technical support while boosting overall productivity. For SaaS solutions like Lemon Learning, the ROI manifests in two ways: automated training eliminates the need for manual staff assignments for this task, and better-trained users utilize the application more effectively, leading to a significant increase in overall company productivity.

Conclusion

Solutions like Corma for license management and Lemon Learning for interactive training provide a comprehensive response to these challenges, enabling companies to remain agile and competitive. By adopting these methods and leveraging appropriate tools, companies can not only control costs but also ensure that each software contributes fully to their productivity and growth.

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